Frequently Asked Questions
Everything you need to know about clean beauty and your order.
Are ILIA products considered clean and non-toxic?
Yes, we prioritize safety and performance. Our formulas are crafted with a blend of organic and synthetic ingredients to ensure they are effective, safe for the skin, and meet clean beauty standards.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. If you are not completely satisfied with your shade or formula, you can return gently used items for a full refund.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select international locations. Shipping rates and delivery times vary depending on the destination and are calculated at checkout.
Are your products cruelty-free?
Absolutely. ILIA is a Leaping Bunny certified cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.
How can I find my perfect shade?
We offer a Shade Finder Quiz and a 'Send a Selfie' service where our experts provide personalized color matching recommendations to ensure you find the perfect fit for your skin tone.
How do I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to see real-time updates.